Return & Refund Policy
Last updated: August 2026
At Raw Spark Energy, we take pride in every pack we make. Because our chews are crafted from real, whole-food ingredients, we want you to feel confident every time you order. If something isn't right, we will make it right.
Our Satisfaction Guarantee
If you are not completely satisfied with your purchase for any reason, contact us within 14 days of receiving your order and we will work with you on a resolution — whether that's a replacement, store credit, or a refund.
Eligibility for Returns & Refunds
- Refund or replacement requests must be submitted within 14 days of the confirmed delivery date.
- Unopened, undamaged items in their original packaging are eligible for a full refund.
- Due to the perishable nature of our energy chews, we are unable to accept returns on opened products unless the product is defective or damaged.
- If your order arrived damaged, defective, or incorrect, we will send a replacement at no charge — no return required. Just send us a photo so we can make it right.
Non-Returnable Items
- Opened packs of energy chews (unless defective or damaged on arrival)
- Items purchased using a discount code are still eligible for return under the same terms above
- Gift cards
How to Request a Return or Refund
- Email us at rawsparkenergy@gmail.com with the subject line: Return Request — Order #[your order number]
- Include a brief description of the issue
- For damaged or defective items, please attach a clear photo of the product
- We will respond within 1–2 business days with next steps
Refund Processing
- Approved refunds will be issued to your original payment method within 5–7 business days of approval
- You will receive an email confirmation when your refund has been processed
- Shipping costs are non-refundable unless the return is due to our error or a defective product
- If you received free shipping on your original order and are returning the full order, the standard shipping cost may be deducted from your refund
Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please request a refund on your original order and place a new order at rawsparkenergy.com.
Late or Missing Refunds
If you have not received your refund after 7 business days of approval, please check with your bank or credit card provider first as processing times can vary. If you still have not received it, contact us at rawsparkenergy@gmail.com and we will investigate immediately.
Shipping Returns
If a return is required, we will provide return instructions via email. Do not send items back without contacting us first, as we may not be able to process unsolicited returns.
Questions?
We are a small, Colorado-based brand and we genuinely care about every customer. If something went wrong, please reach out — we want to hear from you and we will do everything we can to make it right.
📧 rawsparkenergy@gmail.com
We respond within 1–2 business days.
